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How to completely remove old Microsoft Office and product key
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How to Remove an old Microsoft Office Suite
If you install Microsoft Office 2024 LTSC showing as an older version, such as Office 2021, delete leftover license files from previous installations by navigating to
C:\ProgramData\Microsoft\Office\Licenses or %LocalAppData%\Microsoft\Office\Licenses in File Explorer, enabling hidden items if necessary, and deleting the contents of the Licenses folder. Then, open any Office app and re-enter your product key to activate the correct Office 2024 version.
Step-by-step solution
- Close all Office applications: to ensure no apps are running.
- Open File Explorer .
- Navigate to the correct folder:
- For a Microsoft account-based license, go to
%LocalAppData%\Microsoft\Office\Licenses. - For a volume-licensed version, go to
C:\ProgramData\Microsoft\Office\Licenses.
- For a Microsoft account-based license, go to
- Enable hidden items: if the “ProgramData” or “Local” folders aren’t visible. In File Explorer, go to the “View” tab and select “Hidden items” to make them visible.
- Delete all files: within the “Licenses” folder.
- Open any Office application: like Word or Excel.
- Enter your product key: when prompted, rather than signing in with your Microsoft account.
- Confirm: the product information to ensure Office 2024 now appears correctly.
How to Remove an old Microsoft Office product key from your computer
If you need to remove a Microsoft Office license key from your computer—whether to switch accounts, upgrade, or troubleshoot activation issues—follow these simple steps.
Step 1: Open Command Prompt as Administrator
Press Win + R, type cmd, and press Enter.
Right-click Command Prompt and select Run as administrator.
Step 2: Navigate to the Office Installation Directory
Depending on your Office version, enter one of the following commands and press Enter:
For 32-bit Office on a 64-bit Windows system:
cd C:\\Program Files (x86)\\Microsoft Office\\Office16
For 64-bit Office or 32-bit Office on a 32-bit Windows system:
cd C:\\Program Files\\Microsoft Office\\Office16
(Replace “Office16” with “Office15” for Office 2013, “Office14” for Office 2010, etc.)
Step 3: Remove the License Key
Run the following command to check the installed license:
cscript ospp.vbs /dstatus
Find the last five characters of the installed product key, then enter this command to remove it:
cscript ospp.vbs /unpkey:XXXXX
(Replace “XXXXX” with the last five characters of your product key.)
Step 4: Verify the License Removal
Check if the license has been successfully removed by running:
cscript ospp.vbs /dstatus
If no license is displayed, the removal was successful.
Final Step (Optional): Reactivate Office
If you plan to install a new license, enter:
cscript ospp.vbs /inpkey:YOUR-NEW-KEY
Then, activate Office with:
cscript ospp.vbs /act
Conclusion
By following these steps, you can easily remove an Office license key from your computer. This is useful when switching accounts, troubleshooting activation issues, or upgrading to a different edition.