How to fix printer not working on Windows 11

Fix not working printer on Windows 11

On Windows 11, you have several different ways to troubleshoot and fix issues when your printer is not working, no matter your brand (HP, Epson, Canon, Brother, etc.). To fix a printer, you can restart the device, check the connection, configure the default settings, run a troubleshooter, reset the printer spooler, and reinstall the printer.

1. Restart printer method

Although it might be obvious, it’s easy to forget that turning off, unplugging the power cord from the printer, and turning the peripheral back online can resolve the most common issues. For example, if Windows 11 is not detecting the USB printer, the printer suddenly starts having issues, or the device is unavailable.

Once the printer restarts, you can try to print again. If the printer is still not working, restart your computer and try again. If the printer doesn’t respond, continue with another troubleshooting method.

2. Check connection method

If you have a USB printer, ensure the data cable is properly connected to the printer and computer. You can try disconnecting and reconnecting the cable. Also, you may want to try a different USB port on the device.

If this is a wireless printer, ensure that the wireless functionality is turned on and working. You can also try to run the wireless connectivity test from the printer. Typically, the printer will have a blue wireless icon indicating the connection. You may need to check your device manufacturer for more specific details.

If you have problems with other wireless devices, you may need to restart the router or access point to fix the connectivity issue.

3. Configure default printer method

It could also happen that you have multiple printers installed on the computer and are sending the print job to the default printer, which is unavailable at that specific location.

You can quickly fix this problem by selecting the correct device when printing or changing the default printer settings.

To change the default printer settings on Windows 11, use these steps:

1. Open Settings on Windows 11.
2. Click on Bluetooth & devices.
3. Click the Printers & scanners page.

   

4. Turn off the “Let Windows manage my default printer” toggle switch under the “Printer preferences” section.

   

5. Select the printer from the list.
6. Click the “Set as default” button.

   

Once you complete the steps, you can try to print again.

However, if you already sent a print job to the wrong device, you may also need to open the queue and cancel any pending jobs before printing to the correct printer.

You can cancel the print job by going to Settings > Bluetooth & devices > Printers & scanners > (your) printer > Open print queue, right-clicking the job, and selecting the “Cancel” option.

4. Printer Troubleshooter method

Windows 11 comes with many troubleshooters, which are tools that run different scripts to diagnose and fix common problems automatically. After checking the connections, you may want to run the “Printer” troubleshooter to resolve common driver and settings problems or issues after an update with the wireless or USB printer.

To fix printer problems with the troubleshooter option on Windows 11, use these steps:

1. Open Settings.
2. Click on System.
3. Click the Troubleshoot tab.
4. Click the Other troubleshooters setting.

   

5. Under the “Most frequent” section, click the Run button for the “Printer” troubleshooter.

   

6. Continue with the on-screen directions from the “Get Help” app (if applicable).

   

Once you complete the steps, the troubleshooter will run a series of scripts to resolve the printing problem.

5. Reset printer spooler method

One of the most common issues while printing is a document getting stuck in the queue and trying to cancel the job won’t work. If this happens, the problem is likely to be with the “print spooler,” which is the service that sends the printing jobs to the printer.

To fix the print spooler service to continue printing on Windows 11, use these steps:

1. Open Start.
2. Search for services.msc and click the top result to open the Services console.
3. Right-click the Print Spooler service and select the Properties option.

   

4. Click the General tab.
5. Click the Stop button.

   

6. Use the “Windows key + R” keyboard shortcut to open the Run command.
7. Type the following path to access the “printers” folder and press Enter:

8. C:\Windows\System32\spool\printers

9. Click the Continue button (if applicable).
10. Select everything in the “printers” folder (Ctrl + A keyboard shortcut) and hit the Delete button to remove the contents.

    

11. Click the General tab on the “Printer Spooler Properties” page.
12. Click the Start button to restart the service.

    

13. Click the OK button.

Once you complete the steps, you can try to print a document one more time, and the printer should work as expected.

6. Reinstall printer method

If the printer isn’t working because of corruption or a bug with the driver, you may be able to fix this problem by uninstalling and reinstalling the printer driver.

Uninstall driver

To remove a printer on Windows 11, use these steps:

1. Open Settings.
2. Click on Bluetooth & devices.
3. Click the Printers & scanners page.

   

4. Select the printer to open its properties page.

   

5. Click the Remove button.

   

6. Click the Yes button.

Once you complete the steps, you can delete the driver from Windows 11.

Install printer automatically

To add a wireless printer on Windows 11, make sure the printer is turned on and connected to the network, and then use these steps:

1. Open Settings.
2. Click on Bluetooth & Devices.
3. Click the Printers & scanners page.
4. Click the “Add device” button in the “Add a printer or scanner” setting.

   

5. Click Add device to install the wireless printer to Windows 11.

   

Once you complete the steps, Windows 11 will automatically set up the wireless printer. This guide provides more ways to install a wireless printer on your computer.

Install printer manually

If this is a USB printer, disconnect and reconnect the USB cable to trigger the installation once you remove the driver.

If Windows 11 fails to find the printer, you may need to install it manually with these steps:

1. Open Settings.
2. Click on Bluetooth & Devices.
3. Click the Printers & scanners page.
4. Click the “Add device” button in the “Add a printer or scanner” setting.

   

5. Click the “Add a new device manually” option for the “The printer that I want isn’t listed” option.

   

6. Select the “Add a printer using a TCP/IP address or hostname” option.

   

7. Click the Next button.
8. Select the Autodetect option in the “Device type” setting.

   

9. Check the “Query the printer and automatically select the driver to use” option.
10. Confirm the IP address of the printer.
    Quick tip: This information can be found in the printer’s settings.
11. Click the Next button to install the wireless printer on Windows 11.
    Quick note: If the setup doesn’t recognize the printer, you may have to select the brand and model from the wizard to install the correct drivers. If you can’t find the printer, click the “Windows Update” button to download the driver library. (This action can take a long time.)
12. Confirm the printer’s name.

    

13. Click the Next button.
14. Select the “Do not share this printer” option.

    

15. Click the Next button.
16. (Optional) Click the “Print a test page” button to test the printer connection.
17. Click the Finish button.

After you complete the steps, you can start printing from your laptop or desktop computer.

Additional troubleshooting steps

If this process didn’t resolve the issue, but the issue is related to the printer driver, you may need to uninstall and remove the driver from the computer before trying to reinstall the printer.

When the problem occurs after a driver or system update, rolling back to the previous version of the driver may resolve the problem or uninstall the most recent system update. Alternatively, you can also try downloading and installing an older printer driver version.